Refund Policy

Effective date: 2026-10-30

1. Korean card subscriptions (KCP)

Subscriptions paid with a Korean card are sold by LUNALINK and billed through KCP. Under the Act on Consumer Protection in Electronic Commerce, you may withdraw within 7 days of the first payment from your account page. The full amount is refunded and access ends immediately.

After that, you can cancel at any time: billing stops from the next payment and you keep access until the end of the period you already paid for. We do not give partial refunds for the remaining period.

The refund (card approval cancellation) is submitted immediately. It usually reaches your card in 2–3 business days, and may take up to 7 days depending on the card issuer.

2. International card subscriptions (Paddle)

Subscriptions paid with an international card are sold by Paddle.com, our Merchant of Record. You may request a full refund within 14 days of the first payment from your account page (access ends immediately) or through the link in your Paddle receipt email. Other refunds follow Paddle's buyer terms.

Paddle processes the refund, and it may take up to 10 business days to reach your card. Paddle emails you the receipt.

After that, you can cancel at any time and keep access until the end of the period you already paid for.

3. Purchases through the App Store or Google Play

Purchases made inside our apps via Apple's App Store or Google Play are billed by Apple or Google and refunded under their own policies:

We cannot directly process a refund for a purchase made through Apple or Google — please request it from them directly.

4. Contact

Email: support@lunalink.co.kr · Contact