Effective date: 2026-09-17
If you are a consumer in the Republic of Korea, you have the right to withdraw from a digital content purchase within 7 days of purchase under the Act on Consumer Protection in Electronic Commerce, unless you have already substantially used the content with your prior, explicit consent to that effect. For consumers elsewhere, refund eligibility follows the buyer terms of Paddle.com, our Merchant of Record for web purchases.
To request a refund for a web purchase, contact support@lunalink.co.kr with your order ID, or use the refund link in your Paddle purchase receipt email.
Subscriptions can be cancelled at any time to stop future renewals; cancellation does not itself refund the current billing period unless the 7-day withdrawal window above still applies.
Purchases made inside our apps via Apple's App Store or Google Play are billed by Apple or Google and refunded under their own policies:
We cannot directly process a refund for a purchase made through Apple or Google — please request it from them directly.